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Returns and refunds

Return policy

We want you to be completely satisfied with your purchase. Our products can therefore be returned within 14 days of receipt and your payment will be refunded. It is important that the product is not used, damaged or washed.

Returns process

Complete the following steps to return the product successfully:

  1. Send an email to announcing that the product will be returned.
  2. Add a document of your original order to the package. This can be a printed order confirmation or invoice. We would like to receive the product in its original packaging.
  3. Send the parcel to:
    FLXBL Yoga
    Cantorijstraat 11
    5081 AR, Hilvarenbeek
    The Netherlands

As soon as we have received the package, and the product meets the return conditions, we will refund your earlier payment to your bank account within 5 working days.

Faulty or damaged products

If the product was delivered faulty or damaged, please send an email to as soon as possible. Add a few pictures of the problem as well. We will contact you within 2 working days for a suitable solution. In this case, FLXBL Yoga will reimburse any shipping costs.

Exchange product

If you wish to exchange your FLXBL (for another color), let us know by sending an email to We will send you the new mat and pay for shipment. We will not reimburse any return shipping costs.

Return shipping costs

In case the product has been delivered in good condition, but you have still decided to return it, FLXBL Yoga will not reimburse the shipping costs. When the product was delivered already faulty or damaged, we will of course reimburse the return shipping costs.

Contact us

If you have a question regarding our returns and refunds policy, just send an email to or send us a message on Instagram @flxblyoga.