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Returns and refunds

If you have an issue with your delivered FLXBL we encourage you to contact us immediately.

Your return will be accepted if you item:

FLXBL Yoga is unable to accept returns for items that have been used, altered or damaged after being received.

     

      Return policy

  • is returned within 15 days of receipt
  • The FLXBL must be unused (except during unpacking) and in the same condition that you received it. 
  • The FLXBL has not been washed. Improper cleaning or damage from an incorrect washing machine program by your own fault or using chemicals and soap can not be refunded.
  • The FLXBL has no creases and folds from improper handling or storing.

 

 

    How to return my FLXBL? 

    The return shipment must be in the original packaging. It is best to lay the mat flat or keep it rolled up.

    1. Keep us informed by sending an email info@flxblyoga.com that the mat will come back.
    2. To complete your return, we require a receipt, proof of purchase or add a blanco paper in the box with your name and order number.
    3. Ship it. (Shipping costs are non-refundable.)

    Return shipping costs

    FLXBL accepts returns up to 15 days from the delivery date purchased on flxblyoga.com. You will be responsible for paying for your own shipping costs for returning your item.

    Our return address:

     Please send your return to:  
    FLXBL Yoga
    Poststraat 26F
    5038 DH Tilburg
    The Netherlands

    FLXBL Yoga is not responsible for any returns lost in transit or any additional charges that may imply. 

    Refunds

    Refunds for returned items will be credited to your bank account within 7 days after receiving your return.

    Faulty items

    Every FLXBL Yoga mat is brand new! If you have an issue with your new FLXBL we encourage you to contact us immediately. It may be possible that FLXBL Yoga mat is defective or damaged by a production fault, please contact us at info@flxblyoga.com and include a photo of the defect. We will provide a pre-paid shipping label for you.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Exchanges

    If you wish to exchange your FLXBL for another colour, let us know by email info@flxblyoga.com and we will sent it back to you for free. FLXBL Yoga does not cover the cost of return shipping.

    We are always happy to help you!

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